Privacy Policy for SMS Texting Service via Grasshopper Phone Service

Last updated: February 26, 2025

Introduction

At TSV Bioclean & Restoration, we understand the importance of protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our SMS texting services provided through Grasshopper phone service ("SMS Service"). By using our SMS Service, you agree to the terms outlined in this policy.

Information We Collect

When you use our SMS Service through Grasshopper, we may collect the following types of information:

Personal Information:

This includes your name, phone number, and any other personal details you provide during the SMS exchange.

Usage Data:

We may collect information about your usage of the SMS Service, including the frequency of messages, the content of messages sent or received, and other metadata such as timestamps and phone numbers involved.

Device Information:

We may collect data related to the device you use to access the SMS Service, such as IP address, browser type, operating system, and other technical details.

How We Use Your Information

We use your information to:

Provide SMS Services:

To deliver SMS messages between you and the intended recipients through the Grasshopper phone service platform.

Customer Support:

To assist with any customer service inquiries or issues you may have regarding the SMS Service.

Improve Our Services:

To enhance the functionality and performance of our SMS Service, including analyzing usage patterns and troubleshooting technical issues.

Compliance and Legal Obligations:

To comply with applicable laws, regulations, or legal requests and to prevent fraud or misuse of the service.

Opt-in and Opt-out Process

Opt-in:

By providing your phone number, you consent to receiving SMS messages from TSV Bioclean & Restoration. You will receive customer support texe messages as much as necessary to complete the work. Message and data rates may apply.

Opt-out:

You can opt-out of receiving SMS messages at any time by replying "STOP" to any message you receive from us. After opting out, you will no longer receive marketing SMS messages, but you may still receive important service-related communications (e.g., account updates, transaction alerts).

SMS Communication Content

We send SMS messages for the following purposes:

Customer service inquiries or support

Transactional updates (e.g., order confirmation, payment reminder)

Data Security

We take reasonable precautions to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information in the following cases:

Service Providers:

We may share your information with trusted service providers who help us operate the SMS Service, such as Grasshopper, or third-party vendors who assist in providing technical support.

Legal Compliance:

If required by law, we may disclose your information to comply with legal obligations, such as responding to subpoenas, court orders, or other legal processes.

Business Transfers:

In the event of a merger, acquisition, or sale of our assets, your information may be transferred as part of that transaction.

Data Retention

We retain your information for as long as necessary to provide the SMS Service, comply with legal obligations, resolve disputes, and enforce agreements. If you wish to request the deletion of your data, please contact us using the contact information provided below.

Your Rights and Choices

You have the following rights regarding your personal information:

Access:

You can request to view the information we have collected about you.

Correction:

You can request corrections to any inaccurate or incomplete personal information.

Deletion:

You may request that we delete your personal information, subject to applicable legal obligations.

Opt-Out:

You can opt out of receiving marketing-related text messages by following the instructions included in each SMS message or contacting us directly.

Third-Party Links and Services

Our SMS Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before engaging with them.

Children's Privacy

Our SMS Service is not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If you are a parent or guardian and believe we may have collected information from a child under 13, please contact us, and we will delete the information as soon as possible.

Compliance with Laws and Regulations

We comply with applicable laws and regulations regarding SMS communication, including the Telephone Consumer Protection Act (TCPA), and Grasshopper’s SMS service guidelines. All communication will follow the necessary guidelines for obtaining consent, providing opt-out instructions, and protecting your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

TSV Bioclean & Restoration

Email: office@tsvbioclean.com

Phone: 303-570-3310

Address: 8375 S. Willow Street, Suite 300, Lone Tree, CO 80124